Same day and Next day cake order can not be cancelled or refunded, Per-ordered Cake order can not be cancelled any later than 48 hours in advance. Refund will not be process any later than that. Please ensure you check your order when receiving from our drivers or when collecting from our work shop. In the unlikely event that there is a problem with your order, feel free to contact us on 02089334788 or inform the delivery driver and we will try our very best to rectify the problem. If you are eligible for a refund, the account used to place the order will be refunded within 3-5 working days or depended on the processing time of your bank.